Belle Coaches Holiday Information...

Booking your holiday

Book your holiday by simply phoning our Lowestoft office on 01502 574669 or our Leiston office on 01728 830414, or call in at either office to see our friendly reservations team! You can also book online on our website www.bellecoaches.co.uk. We accept cash, debit and credit cards.

Room Allocation

All tour prices are based on 2 persons sharing a Double or Twin bedded room. Single rooms are always in short supply and there is often a supplement to pay which is detailed on each individual tour. This supplement is charged by the hotels, not Belle Coaches, and doesn’t necessarily guarantee a Double or Twin room for sole occupancy unless otherwise stated. All special requirements (e.g. low or ground floor room, walk in shower, room near a lift etc.) will be passed on to the hotel as requests, but are not guaranteed unless otherwise stated on your booking confirmation.

Seat Allocation and Location

We reserve the right to amend your seat on the coach where necessary to sit single travellers together. Your seat is not guaranteed until we have confirmed your booking and you’ve received your booking confirmation. If you are a single traveller and you would like to guarantee no one is sat in the seat next to you, you will be required to pay a fee to reserve this seat. Please contact one of our offices for a price (which will differ per tour).

Some of our coaches have different seating configurations, therefore your seat number is confirmed at the time of booking, but not its exact location on the coach. Very occasionally, it may be necessary to use a coach without an onboard WC, but frequent stops will be made.

The majority of our Touring Coaches have this seating configuration:

A few of our Touring Coaches have this seating configuration:

Luggage

We politely ask that you just bring one small to medium sized suitcase per person, each weighing no more than 18kg (40lb) and measuring no more than 70x30x45cm (please see diagram below). This is for health and safety reasons to limit the size and weight of the luggage the driver is handling and also due to size restrictions in the luggage hold and weight restrictions on the coach. We reserve the right to refuse overweight and oversize luggage. A small bag may also be taken onboard the coach. On overnight hotel stops, all luggage must be removed from the coach for security reasons.

Mobility

Here at Belle Coaches, we are always looking for ways to ensure you choose the right holiday for you. Please give special consideration when choosing your holiday and if in any doubt of any aspect of the excursion programme or hotel, please ask one of our experienced staff for more information.

Polite note: It is your responsibility to determine whether or not the tour and excursions are suitable for your level of mobility.

Mobility Scooters

We are only able to carry mobility scooters that come under the ‘car transportable’ type. Due to health and safety regulations, these must not exceed 40kg in total and you must be able to dismantle and reassemble the scooter yourself and have it readily dismantled at the roadside for your collection on the day of departure.

Please note: Due to the size of our vehicles, we are limited to how many mobility aids we can carry on each tour. An alternative option is for you to hire a scooter whilst on tour!

Convenient Collections

If you live in the following postcode areas, we will arrange to pick you up from as close to your home as possible and drop you off here at the end of the tour. NR1-NR8, NR13-NR15, NR29-NR35, IP1-IP5, IP12-IP13 & IP15-IP20. We also offer a pick-up at Felixstowe Railway Station. (Please note, due to the nature of some of our vehicles, it may not be possible to pick you up from your front door. We will inform you nearer the time of departure of any necessary changes to your pick-up point). The exact arrangements and pick up time will be confirmed to you in writing 5-7 days before departure. If you live outside these areas, please call us and we’ll do everything we can to arrange a pick-up point that is suitable for you. A supplement will be quoted if a taxi is required. Alternatively, you can be picked up from our Hadenham Road Depot in Lowestoft where your car can be securely parked for the duration of the tour at your own risk.

Feeder Vehicles

For your comfort and convenience, we use feeder vehicles at the beginning and end of the holiday for some pick-ups and drop offs. This allows us to offer our close to home pick-ups in our collection area. It is likely you will be picked up by a feeder vehicle and taken to a nearby location to meet the main coach. On occasion, we do use taxi companies for some pick-ups. There are no set seats until you reach the main coach. Many of our tours, but not all, go out via Bury St Edmunds, so if you live in this area we may be able to pick you up from a central location.

Hostesses on Board

Following the resounding success of our 100 year anniversary tours, we have decided to bring back hostesses on selected tours. After we received such fantastic feedback about how much you enjoyed having a hostess on board, we’ve listened to this and are bringing hostesses back on certain tours throughout the year! Look out for the "hostess on board" symbol throughout the brochure and get booked on for the chance to see your favourite hostesses again! Hostesses make time fly by when you’re travelling as they’ll be hosting quizzes and bingo, serving drinks (chargeable) and simply ensuring everyone is having a lovely time!