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01502 574669 (Lowestoft)
01728 830414 (Leiston)

OUR LINES ARE OPEN 8:30 - 17:00

Day Excursion Booking Terms & Conditions:

 

Any ticket to the value of £50.00 per person, we will require full payment.

 

Tickets £51.00 and above per person, 50% of the ticket value is required per person within 5 working days of booking to secure your seats.

 

May we politely remind you that the balance due by date will be on your travel ticket at the time of booking, as you will not be sent a reminder may we ask you to pay by the date shown. We reserve the right to cancel any booking that has not been paid for and under no circumstances will any monies be refunded.

 

Please Note: All excursion cancellations made by a passenger irrespective of the amount paid, will incur a £2.50 pp charge regardless of when they cancel.

 

Cancelling 14 days or more before the trip:

If the excursion is cancelled 14 days or more before the departure date, and there are no entry tickets involved the client will receive a credit on their account (less the £2.50 pp charge) – not a cash, cheque or card refund.

 

If there are entry tickets involved they will only be refunded if we can re-sell them (less the £2.50 pp charge). The monies paid for the travel element of the excursion will go onto your account as a credit.

 

Cancelling within 14 days of the trip:

If a passenger cancels an excursion within 14 days of the departure date, the client will not receive a refund of any kind.

 

If there are entry tickets involved the ticket element will only be credited to your account if we can re-sell them (less the £2.50 pp charge).

 

In the event you do need to cancel at any time there is the option to arrange for someone else to travel in your place, passenger alteration may be subject an administration fee.

 

The management reserve the right to cancel any trip and refund money. No responsibility can be accepted for loss or delay in journey.

Luggage is carried at owners risk only.

 

Thank you for your understanding and we hope you enjoy your day with us.

 

 

 

 

 

Hadenham Road, Lowestoft, Suffolk, NR33 7NF
73 High Street, Leiston, Suffolk, IP16 4BX
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