This trading Charter covers all holidays arranged by B.R Shreeve & Sons Ltd, registered office Hadenham Road, Lowestoft, NR33 7NF, including those under its trading names Lazy Days Holidays and Belle Coaches.
Because it is very important. Our Trading Charter forms a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, anyone else in your party and us, B.R. Shreeve & Sons Ltd. When you make this booking as the lead name you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions. This contract is made subject to the terms of these booking conditions, which are governed by English Law, and the non-exclusive jurisdiction of the English Courts. If your holiday involves any travel by air your contract will be with the ATOL licence holder named on the individual brochure page. The contract terms and financial guarantees set out in this document will not apply to any holiday involving any type of flight. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday. A copy of these conditions can be viewed at our offices prior to booking your holiday.
BCHG requires a bond to be taken out to provide protection for your holiday money in the unlikely event that a Member cannot, for financial reasons, carry out their obligations to their passengers.
If you book within six weeks of the departure date you will need to pay the total holiday cost at the time of your booking.
If you do not pay the outstanding balance for your holiday on or before the date when it is due, we may cancel your booking and you will be required to pay the cancellation charges detailed below (Scale of Cancellation Charges). The date of cancellation will normally be the date you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the tour package these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refundable unless we obtain a refund from the supplier we use.In the case of any small variation, an amount equivalent to 2% of the price of your holiday, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations, this 2% will still be absorbed for increases, but not retained from refunds. If this means that you have to pay an increase of more than 10% of the price of your holiday, you may cancel it and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Alternatively, you can accept an offer of an alternative comparable holiday of equivalent or superior quality, if available, or an alternative holiday of lower quality, if available. You may then transfer payment made in respect of the original holiday to the alternative holiday. If the cost of the alternative holiday is less than the original holiday, the difference in price will be refunded. We will also pay compensation as set out below ("Scale of Compensation"). Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection we have in place.
In addition to sterling, we use the following currencies in calculating our holiday prices. Below are the equivalent exchange rates to £1 sterling taken from the Daily Telegraph dated 2nd November 2011. Eurozone 1.10, Switzerland 1.34 SFR, Denmark 8.14 Danish Krone, Sweden 9.97 Swedish Krone, Poland 5.11 Polish Zloty.
| Period before departure within which cancellation is received | Amount of cancellation charge as % of holiday price |
| More than 42 days | Deposit only |
| 42-29 days | 30% or deposit, if greater |
| 28-15 days | 50% |
| 14-8 days | 70% |
| 7-1 days | 90% |
| Departure day or later (including voluntary termination whilst on holiday) | Total holiday cost |
Note: if the reason for cancellation is covered under the terms of the insurance policy you may be able to recover these charges. Please note that there is a policy excess of £50 on all claims.
If, after booking and before departure, we make a significant change to your holiday you will have the option of withdrawing from the holiday without penalty or, alternatively, you may transfer to another holiday without paying an administration fee. In either case we will pay you compensation according to the scale set out below.
A significant change includes a change in departure time or return time of more than 12 hours, a change of departure point, location of resort or quality of hotel, (excluding single overnight hotels on touring holidays where the quality of the hotel is comparable), a change of mode when crossing the Channel, or the specification of the coach.
If you withdraw from the holiday because we have made a significant change or if we have to cancel your holiday for any reason other than non-payment by you we will offer you the choice of:| Period before departure in which significant change is notified to you or your agent | Amount per person |
| More than 42 days | Nil |
| 29-42 days | £10 |
| 15-28 days | £15 |
| 8-14 days | £20 |
| 0-7 days | £25 |
Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied.
If, prior to departure, we make a significant change to your holiday arrangements or cancel your holiday we will pay you compensation on the above scale unless:-
Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied.
If, after departure, we need to make a change to a significant proportion of your holiday we will do our best to make suitable alternative arrangements at no extra cost to you. If it proves impossible to make suitable alternative arrangements, or if you have reasonable grounds for refusing the alternative offered, we will arrange transport back to your point of departure, or to an alternative location that we agree to. Unless the change is as a result of unusual and unforeseeable circumstances beyond our control (as described above), you will also be entitled to compensation.
We accept responsibility if you or any member of your party is killed or injured as a result of an activity forming part of your holiday arrangements which you booked with us before your departure; or if any part of your holiday arrangements, booked with us in the UK, is not as described in the brochure or not of a reasonable standard; if the failure in your holiday arrangements or any death or personal injury is due to any fault on our part or that of our agents or suppliers whilst acting in the course of their employment. We do not accept responsibility if the failure, death or personal injury is not caused by any fault of ours or of our agents or suppliers or is caused by you or someone not connected with your holiday arrangements; or if the failure, death or personal injury is due to unusual or unforeseen circumstances which, even with all due care, we, or our agents or suppliers, could not have anticipated or avoided.
Where you, or any member of your party, participate in sports or any other activity which involves an element of risk whilst on holiday, and this has been arranged completely independently of B R Shreeve & Sons Limited, it should be understood that participation is at the individual’s own risk and it is their own responsibility to obtain the relevant insurance.
For claims which do not involve personal injury, illness or death, the most we will have to pay if we are liable to you is twice the price the person affected paid for their holiday (not including insurance premiums and amendment charges). We will only have to pay this maximum amount if everything has gone wrong and you have received no benefit from your holiday.
If you or any member of your party is killed, injured or becomes ill as a result of transport by ship, train or coach, any liability which we may have to pay compensation is limited in line with the Athens Convention (applies to transport by ship), the Berne Convention (applies to transport by rail) and the Geneva Convention (applies to transport by road). You can get copies of the relevant conventions from us if you ask. You should also note that these conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay you.
If we make any payment to you or any member of your party for death, personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to take action against the person or organisation responsible for causing the death, personal injury or illness.
Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.
If you have a complaint during your holiday you MUST inform our driver/courier or representative (or, failing that, the supplier of the service) at the earliest opportunity so that they can do their utmost to resolve the problem immediately. If they are unable to resolve the problem to your satisfaction you should complete a Holiday Report Form which is available from the driver/representative. You will be given a copy of this report which you should keep. If, on your return from holiday, you remain dissatisfied you should write within 28 days to The Tours Manager, BR Shreeve & Son, Hadenham Road, Lowestoft, Suffolk , NR33 7NF. In your letter you will need to quote your booking reference number, holiday destination, departure date and the number of the Holiday Report Form which you completed at the time.
If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first drew the problem to the attention of our driver/representative or supplier. Please note that comments written on our questionnaire forms are not classed as formal complaints.
All complaints are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes the investigations can take time awaiting a response from our suppliers. We can normally agree an amicable settlement of the few complaints we receive.
Requests for particular seats can be made on most holidays when booking but, because allocations are made on a first come, first served basis, you are recommended to book early. When your booking is confirmed you will be offered the best seats that are available at that time. If you know someone who may want to book later but sit near you please discuss this with the booking clerk at the time you make your booking.
Specific seats will not be allocated on coaches which operate on feeder services between joining points and main holiday departure points.If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of three months after your scheduled date of return. Non-UK citizens must seek passport and visa advice from the consulates of the countries they plan to visit prior to making a booking for one of our holidays. The name on the passport must match the name on the ticket. If someone in your party changes name after the booking is made, you must tell us immediately so that we can issue the ticket in the new name.
We will send you final holiday details and luggage labels approximately one week before departure. Certain travel documents may have to be retained by us and your driver/courier will then issue them to you at the relevant time. If you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.
B.R Shreeve & Sons Ltd. reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tour will operate.
Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Unless otherwise stated on the relevant brochure page, excursions do not include guided tours or admission charges to places of interest. .
Your travel insurance may cover you for some delays. In addition where you are delayed for more than six hours in any one day we will seek to minimise any discomfort and where possible, arrange for refreshments and meals.
For your protection and peace of mind, travel insurance is included in all the holidays shown on this website. This insurance covers (subject to the policy conditions) medical and repatriation costs, personal injury, loss of baggage and cancellation charges. You can arrange your own insurance if you prefer, but you should have insurance which is at least as good, or better than the insurance we offer. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical, repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers. You MUST have insurance for any tour operating outside the United Kingdom and we shall require to see evidence that this cover is in place. If you choose not to accept our own insurance we will deduct the net cost of the insurance premium from your holiday cost (full details of these premiums will be provided upon request).
We are keen to plan arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or special facilities in the hotel, or may have difficulties in taking part in excursions or boarding and travelling on the coach or other means of transport you must let us know in advance. Not all holidays on this website may be suitable for you. We want you to enjoy your holiday and will try to help you select an appropriate trip. If you need advice or further information please contact our Tours Office at Hadenham Road, Lowestoft, Suffolk , NR33 7NF.
Wheelchairs: We are pleased to carry folding wheelchairs in the luggage compartment but we would request that you please notify us of your intention to bring one. Please note: We can carry a maximum of 3 wheelchairs per coach. Due to health and safety regulations, we are unable to carry battery powered wheelchairs and mobility vehicles.
If you require a special diet please tell us before booking, or as soon as you are medically advised, and send us a copy of the diet. We will notify the hotel or hotels on your holiday but please note that some hotels may not have facilities to cope with special diets and we cannot be held liable for their failure to do so unless the hotel has confirmed in writing that a special diet will be catered for. Where we think that a hotel is likely to be unable to cope with a special diet, we will tell you prior to your booking confirmation being issued so that you can exercise your right to cancel your holiday booking without charge. Any extra costs incurred must be paid to the hotel by you prior to departure from the hotel.
You should also detail any other requests, for example, low floor rooms, particular rooms or locations on the special requests section of the booking form. We will pass your request to the relevant supplier but this does not necessarily mean that your request will be fulfilled. If a request can be fulfilled you may incur an extra charge payable either to us or direct to the hotel. Please note that requests cannot be guaranteed unless we confirm on your booking confirmation that this is a guaranteed requirement.