01502 574669 (Lowestoft)
01728 830414 (Leiston)

OUR LINES ARE OPEN 8:30 - 17:00



A holiday insurance policy is available for all passengers travelling on our holidays which is arranged with ETI-International Travel Protection (ERV), the UK branch of Europaische Reiseverschrung AG, who are licensed by the Bundesanstalt fùr Finanzdienstleistungsaufsicht (BAFIN - and approved by the Financial Conduct Authority (FCA - to undertake insurance business in the UK.  Should you wish to take out the Holiday Insurance that we offer please include the appropriate premium when booking your holiday.



This insurance policy will suit the Demands and Needs of an individual, or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.



We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Towergate Assistance. The following is a brief summary of the cover available. Full details of key benefits, conditions and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.


B.R. Shreeve & Sons Limited t/a Belle Coaches is an Appointed Representative of ITC Compliance Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and which is permitted to advise on and arrange general insurance contracts.






  • £1,500 United Kingdom, Isle of Man, Channel Islands & Europe

  • £3,500 Worldwide

  • £15 Loss of Deposit

  • £50 Cancellation

Travel Delay (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands, Europe & Worldwide

  • £60 Travel Delay

  • £3,500 Holiday Abandonment

  • Nil Travel Delay

  • £50 Holiday Abandonment

Missed Departure

  • £100 England, Scotland & Wales

  • £300 Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe

  • £600 Worldwide


Personal Accident

£15,000 (subject to age)


Medical & Other Expenses (Including Curtailment)

£2,000,000 Medical & Other Expenses, sub-limited to:

  • £1,500 Curtailment UK & Europe

  • £3,500 Curtailment Worldwide


Hospital Benefit

  • £100 (£10 per day) UK

  • £450 (£15 per day) Non-UK



£1,500 Baggage / £200 (subject to age) Personal Money / £100 (after delay of 12-hours) Delayed Baggage


Loss of Passport & Visa Expenses



Personal Liability



Legal Expenses




To read and download a copy of the Status Disclosure Document please click here

To download and read a specimen copy of the LAZ/19 single trip Insurance Product Information Document (IPID) and policy wording please click here

To download and read a specimen copy of the LAZ/19F frequent traveller Insurance Product Information Document (IPID) and policy wording please click here


To download and read a specimen copy of the LAZ/20 single trip Insurance Product Information Document (IPID) and policy wording please click here

To download and read a specimen copy of the LAZ/20F frequent traveller Insurance Product Information Document (IPID) and policy wording please click here





The cover under this policy is only available to United Kingdom residents being defined as: Any person who is staying in or has lived in the United Kingdom for more than 12 months, or if studying or working in the United Kingdom for more than 6 months.



You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply we may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment.


If you are travelling within the United Kingdom you are not required to declare your medical conditions. However to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below:


1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative)

2. Are you travelling:

a) against the advice of a medical practitioner, or

b) for the purpose of obtaining medical treatment.

3. Have you been given a terminal prognosis.

4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient.

5. If you are on prescribed medication, are your medical condition(s) stable and well controlled.

6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either:

a) a registered mental health professional (if you are under the care of a Community Mental Health Team), or

b) a consultant specialising in the relevant field.


If you are travelling outside of the United Kingdom You must telephone Mediscreen on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends:


1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment)

2. Is taking prescribed medication

3. Has or has had any medical condition still requiring periodic review

4. Is awaiting any tests, treatment, investigation, referral or the results of these.


Mediscreen’s office hours are 9am to 5pm Monday to Friday excluding Bank Holidays.



You must also notify Mediscreen immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly).



1. Cover is only available for the whole duration of a booked trip and cannot be purchased once a trip has already begun.

2. Any applicable excess applies per incident per person.

3. If your money, valuables, any items of baggage, your passport or visa are lost or stolen you must notify the local police and obtain a copy of the report within 24-hours of discovery. Failure to comply may result in your claim being reduced or rejected.

4. You are not covered for valuables, your passport or visa if left unattended at any time unless deposited in a hotel safe, safety deposit box or left in your locked hotel room.

5. You are not covered for baggage stolen from:

a) an unattended coach / bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or

b) the passenger compartment of any unattended vehicle.



You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not, it must be returned to Belle Coaches within 14-days or before departure, whichever is less, of receipt of the policy documents. Your premium will be refunded in full provided no claims have been made. If you cancel your policy after 14-days no premium refund will be given.

Hadenham Road, Lowestoft, Suffolk, NR33 7NF
73 High Street, Leiston, Suffolk, IP16 4BX
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